When will my order be shipped ?

We know how excited you are to receive your package, and we know how it is waiting and checking your status every 10 minutes (we do it too lol)
Our standard processing time for orders is 24 hours.
After being shipped, your order will arrive in 3 business days.
All of our packages will require a signature.
All orders are delivered on business days. Orders are not delivered on weekends.

 

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24 hours of your order being processed.
Please make sure to also enter the correct email.

 

I haven’t received my package
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.
You can also contact the carrier directly to verify that they no longer have the package.
FedEx: 800-463-3339
UPS: 800-742-5877
USPS: 800-275-8777
If your shipment can’t be located, please contact our customer service team ( service@10lovely.com )

 

Returns

We have a 30-Day Quality Guarantee.
Refunds are provided for hair extensions that have not been worn, bleached, cut, colored otherwise tampered
Once we receive your return, we will process the refund.

 

How to request a return ?

Send us an email to service@10lovely.com
Requests for refunds on merchandise returned without contacting us will not be honored.